Chatbot Benefits Archives - BotCore Enterprise Chatbot Fri, 15 Mar 2024 10:02:51 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://botcore.ai/wp-content/uploads/2020/02/cropped-favicon-32x32-1-70x70.png Chatbot Benefits Archives - BotCore 32 32 Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges https://botcore.ai/blog/how-are-chatbots-solving-it-help-desk-challenges/ Mon, 30 Mar 2020 11:03:00 +0000 https://botcore.ai/?p=5144 Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option but a necessity.  One significant […]

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Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges

The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option but a necessity. 

One significant area where digital transformation has become critical is ITSM. In the past few weeks, we have seen IT help desks in several companies struggling to manage the sudden unprecedented surge in incidents, issues and requests. Some of our key observations include:

  • Incidents are continuing to grow as a large number of employees are trying to access different types of applications simultaneously and remotely

  • In order to maintain smooth operations, organizations are rushing to rollout critical business apps without proper testing. Once the issues are detected in the production environment, more incidents come up  

  • Incidents and requests range from simple ones like setting up VPNs, authentication issues to complex ones like accelerating the deployment of new digital initiatives to ensure business continuity

  • When troubleshooting end users’ issues with SaaS apps, it’s becoming difficult for service desks to determine whether the issue is related to the network connection, users’ equipment or the app itself

Ensuring that an IT helpdesk is running hassle free at all times has been an ongoing challenge for many enterprises even before this pandemic. Many of these organizations already face a shortage of help desk staff. And with the new unique challenges, the situation is becoming further overwhelming. Employees are being kept on hold for hours before their issue is resolved. Just imagine the loss of productivity.

How IT Helpdesk Chatbots Can Help?

A huge volume of requests are usually ‘basic’ or ‘simple’ questions that take a lot of time to answer. When most of your workforce is working remotely, the overhead on the helpdesk team to resolve such queries is huge.

One of the easiest ways to overcome these challenges is to deploy an IT Helpdesk Chatbot and enable self-service to employees.

A chatbot is not only a powerful solution to address repetitive and low-value requests but also super easy to deploy.

A chatbot will be available 24*7 on any device and can handle requests across the organization simultaneously. This will allow your IT staff to move away from a reactive environment where they are constantly putting out fires and focus on productive and proactive tasks.

Chatbots conduct multi-turn conversations (something most help desk requests involve) and guide users to resolve the issue through a series of steps.

In addition to solving simple requests and low-value tickets, chatbots are becoming increasingly intelligent to address several complex queries as well. The AI, NLP and ML integrated in a chatbot helps it learn from previous conversations, understand user intent better and deliver smarter responses.

When the chatbot can’t handle a particular query, it’ll handover the conversation to a human agent.

With low-code chatbot builder platforms like Microsoft Virtual Agents and BotCore, you can build and deploy a simple FAQ bot within hours and with limited resources! These chatbots also come with prebuilt connectors and easily integrate with your existing help desk platforms like ServiceNow, JIRA, Freshdesk etc.

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24/7 IT Virtual Agents – Supporting your remote workforce anytime & everywhere 

Benefits Of A IT helpdesk Bot

  • Easy and quick rollout

  • Seamless integration

  • Super fast responses 

  • Reduced cost per ticket and IT support costs

  • Improved productivity of help desk agents

  • Eliminate calls and emails: The bot acts as a single point of contact for help desk requests

  • 24X7 availability in both mobile and desktop devices

  • Real-time alerts

  • Enterprise level security

  • Employee self-service

Learn More: How AI Bots Can Revolutionize Enterprise Helpdesk? 

Key Capabilities To Look For In A IT helpdesk Bot

  • Incident Management

  • Incident notifications

  • Incident creation

  • Submit change requests

  • New change request notifications

  • Task notifications and notes

  • Outage Management

  • Sends outage alerts 

  • Displays real time outages

  • Sends outage reports

  • Security Management

  • Reset passwords for devices and network and generate tokens

  • Disable, wipe or suspend device

  • Real-Time Alerts

  • Access request notifications

  • Asset request notifications

  • Outage alerts

  • Authentication alerts

  • Human Hand off 

The chatbot should be intelligent enough to recognize situations where it can’t help the user and should hand over the conversation to an agent. As soon as the bot learns that a human intervention is required, it should present users with an option to “chat with an agent”. Once the user clicks the option, an agent takes over the conversation.

Learn More: Chatbots Human Handoff 

Get Started With A IT Helpdesk Chatbot

We are forced into the largest work-from-home experiment and many employees have little to no experience in adopting the new environment. Right from setting up their home offices, VPNs, to adopting video conferencing and collaboration apps, employees are facing a myriad of challenges and flooding the helpdesk with repetitive requests. An ITSM chatbot streamlines the helpdesk workflow, enables self-service and acts as a level-1 support agent.

If you’d like to learn more about this topic, please feel free to get in touch with one of our AI and ITSM experts for a personalized consultation.

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12 Experts Share The Biggest Chatbot Trends For 2020! https://botcore.ai/blog/12-experts-share-the-biggest-chatbot-trends-for-2020/ Fri, 14 Feb 2020 17:16:00 +0000 https://botcore.ai/?p=4960 12 Experts Share The Biggest Chatbot Trends For 2020! In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have not only seen the emergence of AI chatbots but also their exponential growth and rapid […]

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12 Experts Share The Biggest Chatbot Trends For 2020!

In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have not only seen the emergence of AI chatbots but also their exponential growth and rapid adoption among enterprises.

While enterprises are already using chatbots for different use cases, we believe this is just the beginning of a long journey of this sophisticated technology. As someone who helped several medium and large organizations deploy enterprise chatbots, we’ve asked 11 experts the following question.

According to you, what is the biggest chatbot trend to watch for in 2020?

Here’s what they said…

#1 “…Facebook will integrate the messaging infrastructure of Facebook Messenger, Instagram, and WhatsApp greatly extending the reach of chatbots…”

Chatbots haven’t yet taken off with businesses today with only approximately 1% of companies actively using them. But In 2020, Facebook will integrate the messaging infrastructure of Facebook Messenger, Instagram, and WhatsApp, greatly extending the reach of chatbots to over 3 billion daily active users on a single platform. We believe this will make chatbots a must-have for businesses wanting to connect with users on those popular platforms.

Larry Kim

– Larry Kim,
CEO, MobileMonkey.
LinkedIn | Twitter

#2 “…Chatbots should become generically more efficient at identifying the intent of a user…”

“The largest technical trend I see in 2020 is that Chatbots should become generically more efficient at identifying the intent of a user. As the work done on BERT at Google starts to be incorporated into offerings, the context of words (like prepositions) within an utterance will be given weight to enable more accurate understanding.

However, Chatbots are at the Peak of Inflated Expectations in the Gartner Hype Cycle for Artificial Intelligence in 2019, but the potential return is not inconsiderable. Consequently, within business we should see an increase in Chatbot Education allowing expectation to more closely match Reality and an increase in the meaningful adoption of chatbots.”

Keith Williams

– Keith Williams,
Chatbot Consultant, Founder, KMW3.com,
Ex-HR Services Director – Technology, Unilever.
LinkedIn

#3 “…Conversational assistants will remain an extension of the brand and a sidekick for customer care…”

“Consumers are increasingly demanding real-time engagement, including self-service tools that allow for instant Q&A and problem resolution. As technology continues to improve and evolve, conversational assistants will remain an extension of the brand and a sidekick for customer care, providing not only contextual, personalized on-demand support, but critical insights on the customer journey back to the organization. Such tools are no longer nice-to-have, but critical elements for differentiation and success in the digital economy.”

Theodora Lau

– Theodora Lau,
Founder, Unconventional Ventures, Speaker, Writer, and Startup Advisor.
LinkedIn | Twitter

#4 “…we are going to see a huge surge in chatbots deployed to understand, retain & serve customers better…”

With about little over 2 years of enterprises trying out and experimenting with chatbots for internal employee-facing use cases, many are now confident about the technology and the usefulness. And now, many businesses are switching to the next level to use chatbots to engage their customers, which was the primary goal in the first place.

From bots on webpages, portals, WhatsApp and even Facebook messenger, we are going to see a huge surge in chatbots deployed to understand, retain & serve customers better. This will reduce the time to feedback leading to quicker innovation of products by businesses.

Last but not the least, chatbots will provide the half-life extension to social platforms like Facebook and LinkedIn. These platforms will change from knowledge and communication mediums to self-service platforms – One of the rare things B2C will be adopting from B2B. Overall 2020 will be the year of chatbot rising to help humans.

Rakesh

– Rakesh Reddy,
CEO, Acuvate Software.
LinkedIn

#5 “…Expect structure to come from the enterprise…”

Expect structure to come from the enterprise – more specifically, expect to see key advances in 2020 coming through more extensive AI integration for bot services of all kinds. The enterprise arena is an obvious spawning ground for innovation, as businesses of every kind are crying out for intelligent and highly scalable bot solutions to connect customers with product in a timely and efficient manner.

Given the mission critical nature of any technology investment for commercial purposes, it is extremely likely that the enterprise will offer the most effective ‘test-bed’ for a rapid evolution of more adaptive and verbose solutions, thus finally delivering on the promise of a ‘near-human’ chatbot interface.

Andy Clayton Smith

– Andy Clayton-Smith,
Executive Editor, The Record, Tudor Rose.
LinkedIn | Twitter

#6 “…It (voice technology) has reached a tipping point where you can hardly differentiate between a human and machine…”

Gartner predicts that “chatbots will power 85 percent of all customer service interactions by the year 2020 and by then the average person will have more conversations with chatbots than with their spouse.” Voice technology has developed so much that it has reached a tipping point where you can hardly differentiate between a human and machine, Google Duplex is one brilliant example. An AI-powered chatbot will supercharge businesses improving customer care by connecting them to a whole array of personalized services in real-time.

Alvin Foo

– Alvin Foo,
MD, Reprise Digital.
LinkedIn | Twitter

#7 “…using chatbots to support the productivity of work teams..”  

One of the trends is using chatbots to support the productivity of work teams. They start off as simple signposts to point people in the direction of useful learning resources, insights and practical skills.  We will then start to see them move up the value chain, and offer simple coaching. Over the longer-term with data analysis, we might start to see improved engagement, better decision-making, and improved psychological safety.

Andrew Spence

Andrew Spence,
HR Transformation Director,
Glass Bead Consulting.
Twitter | LinkedIn

#8 “…we would be able to start seeing early versions of a chatbot as your sidekick at work…”

“At the business level, I believe we would be able to start seeing early versions of a chatbot as your sidekick at work. Not as advanced as JARVIS in Ironman but at the minimal, chatbot that is able to make better suggestions based on your personal preferences, parameters as well as the vast amount of data it collects of you every single minute. For instance, if my day is packed with back-to-back meetings, it could suggest blocking one hour of reflection time to process those meetings. This is on top of more accurate voice processing which enables users to communicate with the chatbot faster than typing.”

Adrian Tan

– Adrian Tan,
HR Tech Solutions Architect at PeopleStrong.
LinkedIn | Twitter

#9 “..As the quality and accuracy of chatbots improve, the number of use cases will increase…”

The two biggest chatbot trends to watch will be the increase in the number of use cases, along with improvement in usability. Frankly, when it comes to chatbots, the user experience isn’t living up to the hype, but this will change over time. Chatbots are continually learning and need to get data fed in order to understand the words and phrases used for each vertical and each particular business or organization. As chatbots keep learning, they will improve their accuracy and the ability to respond to customer inquiries.

 As the quality and accuracy of chatbots improve, the number of use cases will increase. While currently used for very basic inquiries and interactions, they’ll increasingly be used to better assist customers and agents and drive more complex interactions and transactions.

Blair Pleasant

– Blair Pleasant,
Co-founder, UCStrategies.
Twitter | LinkedIn

#10 “…Sentiment analysis will be increasingly applied in the development of chatbots…”

Sentiment analysis will be increasingly applied in the development of chatbots — because at the moment, let’s face it — most bots still act rather like bots.

The race to properly react to human sentiment is on! (And we’ve already seen how it can go badly wrong, in the case of Microsoft’s Tay.)

As conversational AI bots continue to improve in 2020 onwards, it should become almost impossible for a customer to realize they are speaking with a machine.

Amazon Comprehend is one example of chatbot software paving the way.

Sam Hurley

– Sam Hurley,
Managing Director, OPTIM-EYEZ.
LinkedIn | Twitter

#11 “…We are starting to see them (chatbots) being used to automating certain aspects of commerce…”

Chatbots have been through their initial experimental phase, and we are starting to see them being used to automating certain aspects of commerce.  The bad news is that they are starting to be used to spam us as the other channels of interruption marketing (advertising, cold calling, unsolicited emails) dry up.  If Chatbots are to be taken seriously, people need to try and start using them, not to spam, but to create real-valued business processes.  What do I mean?  One of the spin-offs of the new technology of the iPhone, was social media.  Social Media has changed how we work and changed society.  Let’s hope Chatbot energy is channeled in the same way?

Tim Hughes

– Tim Hughes,
CEO and Co-Founder, DLA Ignite.
Twitter | LinkedIn

#12 “…Voice bots will not be limited to just asking weather or playing music…”

Voice chatbots will be more powerful for 2020 as we predict it with data backed by Botanalytics. The penetration of Google Home and Amazon Alexa is increasing dramatically and usage of voice bots will not be limited to just asking weather or playing music. Banks, Insurance and Travel companies will be more in the game by providing voice chatbots with specific skill sets. Maybe not providing lots of capabilities, but focusing on some skill sets. That will be the key to get success in 2020.

Ilker Koksal

– Ilker Koksal,
CEO, Botanalytics.
Twitter | LinkedIn

How Acuvate Helps Enterprises Deploy AI Chatbots

We leverage our enterprise chatbot builder platform – BotCore to help various Fortune 500 companies, SMBs, and start ups to build, deploy, manage and train AI chatbots. Our chatbots are used to improve customer service, productivity, efficiency and coordination at workplaces.

  • MeshBOT: World’s premier chatbot for SharePoint intranet that can solve your intranet adoption challenges.
  • IT Helpdesk Bot: IT Helpdesk Bot uses machine learning to learn answers to repetitive support requests and improves the speed and work productivity of your helpdesk.
  • SIA Bot: An intelligent sales assistant which helps your sales team in making informed decisions and improves top line revenue.
  • Business Intelligence Bot: A chatbot which simplifies your data consumption and interaction.

If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

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Take Your Chatbots To The Next Level With These New Capabilities https://botcore.ai/blog/take-your-chatbots-to-the-next-level-with-these-new-capabilities/ Fri, 29 Mar 2019 13:25:36 +0000 https://botcore.ai/?p=4847 Take Your Chatbots To The Next Level With These New Capabilities The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that the chatbot market will […]

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Take Your Chatbots To The Next Level With These New Capabilities

The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use cases and functions. A report by Markets and Markets shows that the chatbot market will be worth $9.4 billion by 2024. 

The chatbot technology has evolved greatly in the past decade. Bots today are equipped with a host of new capabilities and have become more sophisticated. In order to gain greater business value from bots and use them in multi-faceted ways, it’s imperative for organizations to upgrade their bots. Without further ado, here are some significant and modern capabilities you should equip your enterprise chatbot with.

Explore these New Chatbot Capabilities

1. DataOps with chatbots

A large amount of data is captured from conversational technologies like chatbots, which are a crucial channel for gathering data. Data analytics employs new approaches like DataOps to leverage data that is captured through chatbots. This data can be analyzed and integrated with the other sources of internal and external data for better marketing and customer service.

2. Chatbot – RPA Integration

Integrating chatbots (front-office bots) with Robotic Process Automation (RPA) can enable them to navigate through back-end enterprise systems that don’t have modern APIs. RPA enables chatbots to retrieve information from these systems and handle more complex and real-time customer/employee requests and queries at scale. RPA bots can perform more mundane tasks without routing them to a human agent.

By combining the power of automation from RPA and cognitive intelligence of chatbots, organizations can take their customer and employee experience to the next level, improve productivity, reduce costs and increase competitive advantage.

3. Make chatbots repeatable

Companies deploying chatbots for their business processes need to standardize chatbots and make them consistent across all channels – for instance, chatbots deployed on a company’s social media pages cannot be different from the one deployed on their official page.

4. Voice Bots

The next generation of AI assistants in the enterprise is the voice-based virtual assistants. Enabling chatbots to interact through voice relieves the agents and customers from the need to use devices (like mouse and keyboard) to interact with business applications.

According to Gartner, By 2023, 25% of employee interactions with applications will happen via voice, up from almost 3% in 2019. Voice bots can deliver more personalized responses with contextual understanding, speech synthesis, voice recognition, and natural language processing.

Read More: How Voice Assistants are transforming the enterprise workplace

5. Incorporation Of Payments Within Chatbots

According to reports, 67% of US millennials said they are likely to purchase products and services from brands using a chatbot  Incorporating automated payments in the process paves the way to easier purchasing during online shopping as it eliminates the need to visit a website, as chatbots will be able to handle the entire purchasing process. 

6. Sentiment Analysis

Sentiment analysis empowers chatbots with the ability to understand the emotions and mood of the user by analyzing their text or voice input. This helps chatbots to drive the conversation wisely and deliver appropriate responses. The purpose of sentiment analysis is to provide a personalized experience and make chatbots effectively respond according to the customer’s mood.

Using this technology you can understand customers’ perception of the brand, enable seamless agent handoff, improve upselling/cross-selling and deliver memorable customer experiences.

7. Improve the ability to conduct complex conversations

A key driver of user adoption is the chatbot’s ability to understand complex responses that could have multiple intents. Chatbots should predict not only what customers want but also any key information they might have forgotten.

This could be achieved by upgrading your dialog systems with new features like knowledge graph, contextual understanding, topic switching, sentiment analysis, personality, etc. 

8. Handling escalations using chatbots

Intelligent digital assistants can be trained to easily escalate a customer issue to a human agent using rules or failure conditions. Other options include a built-in live chat support app for your agents or you can integrate your existing live chat software as well. 

Chatbot technology is becoming increasingly sophisticated and organizations should keep up with it in order to ensure improved user experience.  In 2020 and beyond we can see more intelligent chatbots that can integrate with disparate systems, understand intent better, conduct more complex conversations and deliver meaningful responses. 

If you’d like to learn more about this topic, please feel free to get in touch with one of our enterprise chatbot consultants for a personalized consultation.

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10 Powerful Benefits Of Chatbots In Customer Service https://botcore.ai/blog/10-powerful-benefits-of-chatbots-in-customer-service/ Thu, 12 Jul 2018 11:34:00 +0000 https://botcore.ai/?p=122 10 Powerful Benefits Of Chatbots In Customer Service Thanks to artificial intelligence and machine learning technologies, today’s chatbots have become invaluable tools for customer service operations. They are not only streamlining and optimizing customer experiences at every stage in the service process but are also proving to be helpful aids to customer service representatives. Here […]

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10 Powerful Benefits Of Chatbots In Customer Service

Thanks to artificial intelligence and machine learning technologies, today’s chatbots have become invaluable tools for customer service operations. They are not only streamlining and optimizing customer experiences at every stage in the service process but are also proving to be helpful aids to customer service representatives. Here are 10 powerful benefits of adopting chatbots for customer service:

24/7 CUSTOMER SERVICE

Maintaining a support team that can care for customers at all hours can be very costly, but customers’ needs may arise outside of business hours. Frustration can build when problems are not addressed immediately, so providing a way for customers to ask questions and get answers at any time can be a major relief and a way to increase satisfaction as well as customer retention. Because chatbots allow customers to get help at any time, businesses can leave a positive impact on their minds even if service staff are unavailable.

RESOLUTION SPEED

A direct result of 24/7 availability is the obvious benefit of increased resolution speed. Quick response and fix to a problem can be the difference between keeping a customer or having them abandon a service. A chatbot can tap into a database and provide answers to questions immediately, at any time. Even if a human agent needs to intervene and provide further support, chatbots cut the workload and allow agents to focus on the more critical steps in finding solutions to customers’ problems.

INSTANT RESPONSE

As previously mentioned, even if chatbots can’t solve a problem immediately, they can at least provide an instant response relevant to the customer’s query. Customers do not like to wait for help but staffing costs do not justify keeping a large enough live team at all hours to guarantee that they get help immediately. Chatbots can be the first point of contact, reduce customer frustration, and fill in for agents when needed. Even if a follow up is required, the customer can feel well cared for due to the quick initial response.

REDUCED OPERATIONAL COSTS AND IMPROVED MORALE

One of the most immediate benefits of chatbots is monetary. Chatbots reduce operational costs by reducing staffing needs. A full-time support team is costly, so leaving the after-hours support to a chatbot provides enormous savings. Also, chatbots can handle tedious and repetitive tasks so human agents don’t have to. Agent productivity increases as they don’t have to answer repetitive and basic questions of customers. This saves time and money but also has the added benefit of positively impacting employee morale. People are much happier when they don’t have to reset passwords 100 times a day, for example.

LANGUAGE SUPPORT

Chatbots handle thousands of customer queries at once in multiple languages. They can not only work with several languages, but they can even understand different intents. This makes them very versatile and useful, especially for global companies. Sometimes it’s hard to find speakers of some languages, so these bots are a good alternative. While they cannot fully replace fluent human agents in all circumstances, they reduce the need to employ multiple language speakers as staff at all times.

CONSISTENCY AND ACCURACY (EVEN IN THE MOST REPETITIVE, LOW-VALUE TASKS)

The workload can be strenuous and tough on agents’ performance, especially when having to work on the same tasks over and over. Furthermore, they may sometimes experience off days, when they may not work to their full capacity. Chatbots have the benefit of needing no breaks and performing at the same level regardless of how many times they have to repeat an action.

DATA GATHERING OPPORTUNITIES

For people, it is hard to remember every part of a conversation, and it is even harder to analyze all the details in order to improve services and better meet customer expectations. Some chatbots, however, have the ability to gather analytics and can be trained to do so on the spot. Chatbots also give consistent responses that can be used to test customer responses without bias. This allows businesses to improve their service strategies.

REDUCED IVR FRUSTRATIONS

Most customers loathe the dreaded use of interactive voice response (IVR) systems during phone calls. Having to listen to the menu and being unable to get a personalized response is frustrating. To some people, it is even downright insulting. IVR systems are also too structured, and oftentimes leave no room for special requests or unique scenarios. Customers have very few choices and sometimes end up being routed to the wrong help team. Chatbots can fully replace these outdated systems. Customers can still be routed to the right team without the intervention of a human agent, but they at least feel like they are being cared for and understood. Finally, using a chatbot also reduces the time and cost associated with transferring a customer between different departments, especially if some of these transfers are wrong.

LESS CUSTOMER STRESS

Reducing stress and frustration happens on many different levels, not only when substituting IVR systems. Some customers may experience anxiety when having to contact the help department and explain their issue, for example. Having the option to speak to a chatbot instead reduces these fears. The immediate response and overall reduced resolution speed also lessen the negative emotional response that some customers may have. Chatbots streamline the entire customer service process and help keep customers happy and satisfied.

BETTER SELF SERVICE

Finally, while chatbots can help route customers to the right hands, some customers would rather find the solution to their issues independently. With improved machine learning technology, chatbots can direct customers to answers that will help them solve their own issues or gather the needed information. This helps keep a high level of customer satisfaction while simultaneously decreasing support tickets.

FINAL CONSIDERATIONS

Chatbots are becoming essential for a well-rounded and solid customer service strategy.
As you can see, chatbots provide responses and help that can either strengthen or substitute the need for two-way human intervention. This cuts operational costs and also leads to much greater levels of customer satisfaction.

Read more: Chatbot Technology: Past, Present, and Future

BOTCORE – AN ENTERPRISE CHATBOT BUILDER PLATFORM

If you’re planning to customer service chatbots, you might be interested to check out our enterprise chatbot builder platform – BotCore which can be deployed both on cloud and on-premise environments. BotCore helps large and medium sized companies reduce customer service costs, improve agent productivity and enhance customer experience.

If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

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