Recruitment Bots Archives - BotCore

Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise

Jagan Jami — Fri, 07 Sep 2018 10:09:00 +0000

Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise

Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan is thankful for is that the hiring and on-boarding process was seamless and did not require him to visit their office again and again. But how was this achieved? Well, luckily for Nathan, ABC Corp. happens to be one of the forward-thinking organizations that uses chatbots for all their HR, ITSM, and Business Intelligence related tasks.

what is a chatbot?

A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Chatbots are often designed to convincingly simulate how a human would behave as a conversational partner and are used for various practical enterprise use cases including customer service, IT helpdesk, HR or information acquisition (Business Intelligence).

ABC Corp uses BotCore’s AI chatbot which enables organizations to build and deploy customized AI chatbots. So, let us see how Nathan’s life at ABC Corp. has been impacted by chatbots.

chatbots – making nathan’s life easier

Nathan has joined as a Marketing Manager. A typical day in the life of someone in this role entails multiple team meetings, client interactions and brainstorming sessions that require them to access records and data insights on the go. Also, since marketing managers almost always have days that are jam-packed, having someone take care of handling internal processes such as applying for leave, giving appraisals, searching for reports and information and keeping them abreast of upcoming meetings etc. would be a boon. Someone like a personal assistant; BUT, not everyone can have an assistant tracking these details. It is just not a feasible option. However, everyone can seek help from a virtual assistant. In order to see how chatbots are helping Nathan handle daily life at ABC Corp., let us look at some scenarios.

Recruitment

When Nathan applied for the position at ABC Corp., he was immediately sent a text message by Allie, ABC’s recruitment bot.

Allie: Hello Nathan. I am Allie from ABC Corp. I am reaching out to you in response to your application for the position of Marketing Manager.

Allie: We see that your skill set matches that which is required for the role. Could I go ahead and set up an interview for you with our GM-Marketing?

Nathan: Thanks, Allie Sure!

Allie: Thank you Nathan. Would the 1st July 2019, 12 PM work for you?

Nathan: Umm…will I be required to come to your HQ location?

Allie: That will not be necessary. I see that you are based in a different city, hence we could have the interview via Skype. Is that okay?

Nathan: That would be perfect. Thank you!

Allie: You are welcome. Please add ABCCorp as a contact on Skype. I have sent you a calendar invite for the interview. Kindly acknowledge the same.

Nathan: Sure.

Allie: Thank you Nathan. Have a great day ahead. And good luck for the interview!

Nathan was extremely pleased with how efficient Allie was in reaching out to him quickly, understanding his location criteria and setting up an interview accordingly. In a recent survey by Allegis it was noted that 58% of candidates were comfortable interacting with AI and recruitment chatbots in the early stages of the application process. In fact, about 66% of candidates were comfortable with AI and chatbots taking care of interview scheduling and peripheral activity.

Essentially, a recruitment chatbot can collect information from candidates such as their resume and contact information, help set up an interview with a human stakeholder based on his/her calendar, collect screening details such as experience and skills and answer the candidate’s basic questions about the job.

Learn more: How Chatbots Can Simplify the Recruitment Process

HR Onboarding

Once Nathan cleared the interview and was offered the job, he was reached out by Allie once again.

Allie: Hello Nathan. This is Allie. Congratulations on the offer, Welcome to ABC Corp!

Nathan: Hi Allie. Thank you very much.

Allie: Before we start the onboarding formalities, do you have any questions I can help you with?

Nathan: As a matter of fact, yes. Could you please send me any company related information I should be well-versed in before getting started?

Allie: Absolutely! Below is a company overview video to get you started with!

Allie: You can also refer this intranet page for more information [Read Now]

Nathan: Great! Thanks Allie. Could you also send across the leave policy and the list of holidays for this year?

Allie: Sure. Here are the leave policy and the holiday calendar. [Check Now]

Now, please note that as part of the onboarding process, you are required to send across copies of the following documents to hr@abccorp.com:

Personal Identification Details – any authority attested identification card would do

Last 3 payslips from your previous employer

Bank account details

Nathan: Sure, I will send them across.

Allie: Okay. Also sending across the NDA. Please sign the same and send it across.

Nathan: Okay.

Allie: Great! Thank you Nathan..

Nathan: I’d like to raise an IT request for requesting a new laptop

Allie: Sure, your request is recorded. An IT agent will get in touch with you soon!

Nathan: That’s great, Thanks Allie!

Learn More: How Chatbots are Revolutionizing The HR Department

IT Helpdesk

Nathan has started his first day at ABC Corp. and has met his team. He has been given access to the company’s marketing dashboard but is unable to sign in. He remembers that ABC Corp. uses an IT helpdesk bot that can be accessed using the internal messaging tool. He decides to seek help.

Nathan: Hi.

IT Bot: Hello Nathan. Welcome to ABC Corp. How can I help you?

Nathan: Well, I am unable to sign in to the marketing dashboard.

IT Bot: Have you been granted access?

Nathan: Yes. I was sent an email earlier that I can now access the dashboard to see project-specific details. But my sign-in credentials do not work.

IT Bot: Sorry about that. Let me check.

Nathan: Sure.

IT Bot: Looks like there was a technical problem with credential generation. I have sent across a password reset link to your email ID. Kindly use it to sign in with the new password.

Nathan: Okay. Thank you.

IT Bot: My pleasure. Is there anything else I may assist you with?

Nathan: No.

IT Bot: Okay! Have a nice day Nathan.

Nathan uses the password reset link to quickly sign-in to the dashboard. He is happy that instead of having to waste time locating and asking the right people for the fix, he was able to reach out to the IT helpdesk bot in no time.

business intelligence

It has now been a couple of weeks since Nathan joined ABC Corp. Today he is scheduled to meet with the head of Alpha Foods, a long-standing customer of the company. One of the issues that Alpha Foods is facing is a steep decline in sales. Nathan has been asked by his manager to focus on the issue in order to come up with a fix. Before he walks into the meeting, Nathan wants to be abreast of the company’s revenue and sales data. He decides to use Mylo, ABC Corp.’s Business Intelligence bot.

Nathan: Hi Mylo.

Mylo: Hello Nathan. How can I help you today?

Nathan: I have a meeting with Alpha Foods. Can I see their annual revenue details for last year?

Mylo: Sure. Alpha Foods’ annual revenue for 2017-2018 is 90 Billion.

Nathan: Okay, can you break that down by region?

Mylo: USA – 32B, Asia Pacific region – 35.7B, Europe – 22.3B.

Nathan: Okay, can I see a graphical representation of their sales in the Asia Pacific region?

Mylo: Yes.

Nathan: Well, that doesn’t look good. What about their sales in Europe and USA?

Mylo: They seem to be doing pretty well there. Sales in Europe have seen an improvement of 6% on average annually. Sales in the USA are on the uprise too – at an average annual rate of 2%.

Nathan: Map sales numbers for Asia Pacific with their trade promotional campaigns from the last 5 years.

Mylo: There are no trade promotions from Alpha in Asia Pacific between the years 2013 – 2018.

Nathan: That explains it. This is enough insight for now. Can you mail these figures to me as well?

Mylo: Sure. The details have been sent to your email.

Nathan has understood that Alpha Foods is facing an issue specifically in the Asia Pacific region as they are facing a hard time attracting customers to their products. Nathan uses the data insights provided by Mylo to suggest a new trade promotional campaign to boost sales for Alpha in the Asia Pacific region.

Learn More: Why Business Intelligence Needs Chatbots to Boost User Adoption & ROI

Intranet/Employee Assistant

Nathan routinely reaches out to Mia, the company’s intranet & employee assistant bot to check on internal company updates and to set up meetings.

Nathan: Hi Mia. Please schedule a meeting with Alex from the Sales team for tomorrow at noon.

Mia: Confirming, meeting tomorrow with Alex Knoxville at 12 PM?

Nathan: Confirm.

Mia: Meeting scheduled. Calendar invite sent to Alex.

Nathan: Any other updates?

Mia: Yes. The leave policy for the year 2019 has been updated. Tap to see the latest policy.

Nathan: Well, send it to my email instead.

Mia: Updated leave policy sent to your email.

Mia has made simple, daily tasks a breeze for Nathan.

Learn More: The Role of Chatbots in the Intranet

explore how chatbots can help

While these are only a few popular work-life scenarios in which chatbots can help Nathan, the fact is that several other ways bots can simplify work for him or any normal employee. The conversational interface of chatbots simplify everyday workflows for employees and eliminates the hassle of switching multiple apps. Chatbots act as a single point of contact to get tasks done and access information. The use cases of chatbots are diverse and emerging across functions and industries. Enterprise leaders should have a powerful bot strategy to make the most of this technology.

If you’re interested in learning more about chatbots and how they help your organization, feel free to get in touch with one of our chatbot consultants. Acuvate leverages its enterprise chatbot builder platform, BotCore to build, deploy, train and manage AI chatbots for large and medium sized enterprises.

FREE EBOOK

exploring the use cases of an enterprise chatbot

The post Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise appeared first on BotCore.

How Chatbots will help in HR onboarding

Rakesh Reddy — Fri, 11 May 2018 12:12:00 +0000

How Chatbots Will Help In HR Onboarding

Organizations are incorporating Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) as central components of their digital transformation strategy.

According to Gartner, more than 50% of CIOs will have artificial intelligence as one of their top five investment priorities by 2020.

AI-powered chatbots are set to transform different aspects of HR process, especially recruiting, hiring, and onboarding new employees. HR teams can progressively leverage these chatbots to streamline and personalize the HR onboarding process.

HR administrators are starting to pilot AI to achieve outstanding value to the organization by leveraging chatbots for recruiting, onboarding, employee development and training. Especially in high attrition industries such as retail, finance, healthcare. etc

A recent survey of 350 HR leaders conducted by ServiceNow finds 92% of HR leaders agree that the future of providing an enhanced level of employee service will include chatbots.

Learn More: How Chatbots Help HR Managers Improve Employee Experience And Reduce Cost Per Contact

7 WAYS HR CHATBOTS CAN HELP IN HR ONBOARDING

INITIAL SCREENING

In 2016, 56% of recruiters said they can’t make good hires because of lengthy hiring procedures
– MRI Network Survey 2016

Reduce the hiring cycle by automating your initial screening using the power of conversational user interface.

Chatbots can initiate the interview process by fielding screening questions and capturing the answers. This helps in automatically screening and shortlisting the right candidates by assessing their potential.

Automating screening has an additional benefit of eliminating human bias and identifying the candidates based on merit.

WALKING RECRUITS THROUGH INITIAL ONBOARDING REQUIREMENT

HR personnel need to collect basic information like KYC, tax forms and signed non-disclosure agreements or other legal documents from the new employees during onboarding. It would be a rather time-consuming activity for the HR personnel to collect information from every employee.

In such scenarios, HR chatbots can be best utilized to assist potential hires. During the onboarding process, chatbots can answer queries from new hires through the conversational interface. They can speed up the onboarding process by collecting employee information, completing forms, and assisting in online registration by removing the need for paperwork.

GUIDING NEW HIRES THROUGH COMPANY POLICIES

New hires require a lot of attention initially to get answers to some of the most repetitive or basic questions regarding the policies or standard operating procedures etc. of an organization.

New hires and HRs can save a lot of time by redirecting interactions involving basic queries to an HR chatbot. These could be anything from HR policies about a vacation to standard operating procedures for new employees.

HR chatbots can help businesses improve the employee experience and help reduce HR workload by answering employees questions about latest company policies instantly and accurately.

INTRODUCTION TO ORGANIZATIONS TEAM

In industries like retail etc. in which workforce is spread across multiple locations, onboarding can be a major challenge. Finding out about team updates, company achievements, scheduled projects and objectives is a basic need for a new entrant in a department.

New hires don’t know whom to contact for completing tasks or ask for information – in order to get the required information, they start contacting the HR team for even the most minor things.

AI chatbots can reduce dependency on HR and prioritize issues. Using chatbots, new employees can directly interact with the bot regarding their team’s whereabouts and updates within the organization. Additionally, chatbots help new joinees extract details about their assigned role, team hierarchy and their position in the organization landscape.

SHIFT MANAGEMENT

While employees are in the process of gaining insights and getting a hang of the systems, chatbots are programmed to set up monitoring of login logout timings of the new joinee.

Generally, employees maintain and manage their time sheets using specifically intended portals provided by the organization. Employees need to login into the portal and update them physically during login and logout times. This process would take time, impact productivity and may lead to human errors too.

AI-powered chatbots assist employees in check-in and check-out before and after the work-hour directly using the conversational interface. These details can then further get into your time management applications leaving no room for human error.

EMPLOYEE SURVEYS OR REFRESHER QUIZZES

HR can use chatbots to the fullest of potential by conducting surveys that are employee-specific. This helps them identify the patterns in employee experience in the onboarding process. This process helps HR in identifying their areas of improvement in the entire onboarding process.

Organizations can initiate refresher quizzes on any operational or HR practices to identify the pitfalls of each department leveraging chatbots. This helps in gaining extra mileage in the employee engagement space apart from process improvements.

EXPERIENCE IMPASSIVE YET HELPFUL INTERACTIONS

Some HR questions are awkward to ask a human. Employees might be fearful/ feel quite embarrassed to ask certain personal HR questions.

HR Chatbots are significantly more helpful than humans when it comes to asking highly sensitive personal inquiries.

Using HR bots employees could talk about a few personal concerns like:

If and when an employee needs to disclose a pregnancy, and what the maternal leave policies are.

What qualifies as sexual harassment and how to report it.

If employees are intending to leave the organization, they can ask about how much vacation time they have remaining and the compensation they get for remaining vacation time.

If the employee is not really satisfied with the answers provided by the chatbots, then he/she can interact about the issue directly with a human agent.

HR CHATBOTS ARE THE FUTURE

By 2021, 30% of high-volume recruiting activities (sourcing, screening, shortlisting and candidate interaction) will be done without human intervention, using innovative applications based on AI and data as a service (DaaS) – Gartner

If the onboarding process is carried out by chatbots, HR teams will have more time in managing critical and high priority issues resulting in an improved ESAT and lower cost per contact.

Organizations will have an edge over peer companies by ensuring enhanced employee engagement, improving employee retention and driving an increase in overall productivity.

On the other hand, employees feel more engaged and have a 24×7 accessible assistant who can come to their rescue at critical times and resolve issues.

Both organizations and employees will have a win-win situation by employing chatbots – by boosting employee productivity and maximizing efficiency.

Ready to deploy chatbots to assist you in your onboarding process and conducting employee surveys? If yes, check out our HR chatbot built on BotCore – An enterprise bot builder platform.

If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

A Return To Workplace Checklist For HR Leaders

The post How Chatbots will help in HR onboarding appeared first on BotCore.

How Chatbots Can Simplify the Recruitment Process

Rakesh Reddy — Thu, 19 Apr 2018 12:42:00 +0000

How Chatbots Can Simplify The Recruitment Process

According to CareerBuilder, over 67% of the applicants have a positive impression about organizations who keep them updated throughout the application process.

However, it is a herculean task for recruiters to provide regular updates to every one of the aspirants participating in the recruitment process.

In fact, they hardly have time to personally update the status of rejected applications while they’re busy sourcing candidates. Almost 75% of the applicants never hear back from recruiters.

This is an area in which chatbots can transform the applicant experience and take it to a new level.

According to Randstad Talent Trends survey, 84% of C-suite executives and human capital leaders assume AI will have an impact on the workplace in the next three to five years. And research firm IDC predicts the overall market for AI is expected to cross $46 billion by the end of 2020.

AI has the ability to take your HR experience to a higher level. According to Donald Southern, an HR expert at Resumes Planet, “AI can assist you in handling recruiting, productivity, and retention more effectively than regular HR techniques. Besides, it enables you to do the recruitment process faster than ever before.”

HOW ARE CHATBOTS SIMPLIFYING THE RECRUITMENT PROCESS?

Chatbots have been around for quite a while now, but in today’s digital world they are playing a vital role in many business processes. Organizations are quickly adopting this AI-powered technology, especially in the recruitment processes.

Chatbots are setting a new trend in the recruitment industry to manage time-consuming or repetitive administrative tasks with ease.

They provide a range of functions like

Resume Parsing
Making significant inquiries to filter the applicants for the screening process,
Providing updates about the status of an application
Answering FAQs to speed up hiring process for the busy recruiter.

Additionally, chatbots will come handy to collect data from candidates using a text conversation rather than asking them to fill out lengthy forms. A SmashFly report found that 74% of candidates who start filling the job applications will drop off before completing it. Organizations that use chatbots can save 74% of recruitment marketing efforts, time and budget!

Candidates can take the help of the HR virtual assistants available on their company websites or social handles to pump in their required information for the job application. Needless to say, all the conversations enabled on a website or social platforms undergo the standard security compliance and authentication methods while conversing with the chatbot.

By 2022, HR and recruiting chatbots have the potential to reduce business costs by more than $8 billion – Juniper Research

Here are few advantages of using recruitment chatbots:

They are available round the clock.
Quickly responds to any query raised.
Frees up HR personnel time.
Saves time and money with its smart and automated workflow.
Reduces cost per hire.
Handles multiple requests from different applicants simultaneously.
Keeps candidates engaged throughout the recruitment process and helps in improving the brand value.
Available across different messaging channels like Messenger, Slacks, SMS, etc.

4 SMART WAYS CHATBOTS ARE USED TODAY IN RECRUITMENT PROCESSES

ANSWER CANDIDATE FAQS

Juniper research forecasts that chatbots will answer 75-90% of queries and saves an average time of over 4 minutes and $0.50-$0.70 per interaction.

Recruitment chatbots are used to communicate with applicants to answer FAQs, interact with them to ask qualifying questions and speed up the screening process, and can also schedule an interview with a recruiter.

A major benefit of chatbot in recruiting is its ability to engage with an unlimited number of applicants simultaneously in real-time and answer their questions instantly, thereby greatly enhancing the candidate experience.

A recent survey by Allegis observed that 58% of candidates are comfortable interacting with AI for initial questioning in the application process.

COLLECT CANDIDATE EXPERIENCE FEEDBACK

Do you know how applicants feel about their recruiting experience with your organization?

In today’s tight labour market, organizations are identifying that candidate experience is turning into a major differentiator. Getting feedback and suggestions about candidates experience is key to differentiate from competition and build relationships.

AI enables intelligent chatbots to collect feedback and process it further. Chatbots capture feedback from applicants by asking simple questions about the job application and the screening process and also take suggestions to enhance it.

Sometimes, candidates tend to drop off in the middle of the application process. In these cases, chatbots can quickly get into action by enquiring why the candidate chose to not pursue the application further.

Key data that can be collected to add value to your recruitment process:

Notation Feedback: Design relevant questions that come with predefined answers. This helps in instant exchange of real-time feedback. Instead of forms, candidates will have a powerful interactive conversational interface to share their feedback.
Point of Improvement: Employers can pose questions like “where do you think we need to improve” and gain insights on the areas of improvement. The feedback collected from candidates is passed on to recruiters to initiate necessary actions and refine the process to best fit the human capital needs.

Using these insights, organizations can ensure provide an engaging experience to candidates and help HRs in eliminating human bias and capacity for error.

EMPLOYER BRANDING TOOL

According to LinkedIn report on employer brand statistics, 75% of job seekers consider an employer’s brand before even applying for a job.

Using a recruiting chatbot to communicate and engage with applicants can enable the organization to be recognized as innovative and responsive in recruiting when compared to peer companies.

Some organizations are taking their branding to the next level by giving a personality to their recruiting chatbot. They align the chatbot and its interactions with their organizational culture and values. Another benefit of recruitment chatbots is that they foster the employer brand by ensuring consistency in messaging and treating candidates during the recruiting process.

According to LinkedIn reports, organizations who differentiate themselves with a strong employer brand enjoy a 50% lower cost-per-hire and 1-2x faster time to hire.

HELP RECRUITERS SAVE A LOT OF TIME AND RESOURCES

According to SHRM Survey, the average Cost-per-Hire for companies is $4,129 and it takes an average time of 42 days to fill an open position.

A recruitment chatbot can dramatically lower both the cost of hire and time to hire by automating a large part of qualifying and scheduling interviews while simultaneously keeping candidates engaged.

Most resumes received for a high volume role may be unqualified and recruiters don’t have the time nor capacity to interact with candidates they plan to reject. Using a recruitment chatbot can help them interact with applicants and quickly screen out unqualified candidates. This helps both the applicant and HR save time and ensure engaging candidate experience. Moreover, recruiters can focus most of their time and effort on creating connections and building relationships with qualified and interested candidates.

With the present push towards AI and automation in the recruitment process, chatbots with advanced applications have the capacity to reduce recruiter workload.

In a complex scenario demanding engaging several candidates at once, chatbots are the most promising answer organizations have. They eliminate complexities and help businesses ensure there are no missed opportunities by providing an avenue to create efficient, engaging experiences for both recruiters and candidates. Chatbots also help organizations build the employer brand, which is vital to attracting the right talent.

Are you looking for a recruitment chatbot solution? Check out Acuvate’s enterprise bot builder platform BotCore, which enables organizations to create and train their own recruitment chatbot to handle employee queries and improve HR and operational efficiencies.

If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

FREE EBOOK

a guide to choosing an enterprise bot builder platform

The post How Chatbots Can Simplify the Recruitment Process appeared first on BotCore.

How Chatbots are Revolutionizing The HR Department

Abhishek Shanbhag — Fri, 06 Apr 2018 19:28:00 +0000

How Chatbots Are Revolutionizing The HR Department

From recruitment to onboarding to delivering a stellar employee experience to reducing cost-per-contact, Chatbots offer numerous use cases for the HR department. As someone who helped deploy multifaceted HR chatbots for Fortune 500 companies, SMBs and start-ups, we created this infographic to educate you on the how AI chatbots can solve complex challenges of the HR department.

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If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

A Return To Workplace Checklist For HR Leaders

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