BI Bots Archives - BotCore Enterprise Chatbot Fri, 15 Mar 2024 10:09:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://botcore.ai/wp-content/uploads/2020/02/cropped-favicon-32x32-1-70x70.png BI Bots Archives - BotCore 32 32 Make Power BI Data Consumption Simpler: Integrate Chatbots https://botcore.ai/blog/chatbot-integration-with-power-bi/ Sat, 08 Aug 2020 11:14:51 +0000 https://botcore.ai/?p=6500 How Different CPG Companies Are Using Chatbots To Drive Customer Experience Integrate chatbots with Power BI – If you’re a Microsoft customer you must be intrigued by this statement. You must be thinking along the lines of… Is it even possible to integrate a bot with Power BI? How does the Power BI chatbot function? […]

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How Different CPG Companies Are Using Chatbots To Drive Customer Experience

Integrate chatbots with Power BI – If you’re a Microsoft customer you must be intrigued by this statement. You must be thinking along the lines of…

Is it even possible to integrate a bot with Power BI? How does the Power BI chatbot function? What are the benefits? or PowerBI also has Q&A , Trigger feature, how is it different?

Our short answer is – Yes! With the right chatbot builder platform, you can fully integrate a chatbot with Power BI and simplify data consumption.

As a Microsoft Gold Partner, we have helped several customers achieve this and build a culture of data in their organizations.

Before understanding more about Power BI chatbots, let’s have a quick look at the current state of Power BI users and how they access data.

Current State Of Accessing Power BI Data

The traditional way of accessing data through Power BI (or any BI system for that matter) is by logging into the application, navigating through dashboards, digging through irrelevant data, filtering them and generating the desired report.

Now imagine doing this every time you need a quick insight.

Say, you’re in the middle of a customer meeting and you are asked about a critical sales KPI you didn’t cover in your PPT. Or consider your boss asking for a specific performance metric in a review meeting. Or suppose you’re a C-Suite executive on the road and need a quick revenue KPI to make a significant business decision.

In all these scenarios, you can’t possibly access the needed insight from Power BI on the spur of the moment and as a result the opportunity to make an impact will be lost.

Because of the long drawn process of accessing data, employees won’t be motivated to use data more often in their everyday decision-making and thereby the adoption also decreases. In an age where data is the oil, employees need data at the tip of their fingers.

Integrate Chatbots With Power BI To Simplify Data Consumption

A chatbot is a computer program with artificial intelligence capability that can conduct conversations via auditory or textual methods. While chatbots are all the rage in customer service domains, an additional use case of chatbots is that they can be used to fetch information quickly from an organization’s business intelligence systems, making data access a breeze.

Learn more: Business Intelligence Chatbots

For example, one might simply ask natural language questions like “What are my predicted sales for product X?” and the bot will instantly answer via text or any multimedia format (image, graphs, pie charts etc.) with the relevant information. In order to better understand how this works, look at the following example.

Example:

Nathan is a Sales Manager at ABC Corp who usually travels one location to another to meet multiple customers in the region. Since he is on-the-go, he doesn’t have the time to constantly open the Power BI application, switching dashboards and filtering data. He needs quick granular information at his fingertips.With a sales intelligence chatbot, he can have a quick chat, ask natural language questions about KPIs and also get the required reports.

Here is a quick example:

Nathan is scheduled to meet with the head of Alpha Foods, a long-standing customer of the company. One of the issues that Alpha Foods is facing is a steep decline in sales. Before he walks into the meeting, Nathan wants to be abreast of the company’s revenue and sales data.

He decides to use Mylo, ABC Corp.’s BI chatbot in Slack that is integrated with the company’s Power BI system.

Nathan: Hi Mylo.

Mylo: Hello Nathan. How can I help you today?

Nathan: Show me Alpha Foods’ annual revenue details for last year.

Mylo: Sure. Alpha Foods’ annual revenue for 2017-2018 is 90 Billion.

Nathan: Okay, can you break that down by region?

Mylo: USA – 32B, Asia Pacific region – 35.7B, Europe – 22.3B.

Nathan: Okay, can I see a graphical representation of their sales in the Asia Pacific region?

Mylo: Yes.

Progress Chart

Nathan: Well, that doesn’t look good. What about their sales in Europe and the USA?

Mylo: They seem to be doing pretty well there. Sales in Europe have seen an improvement of 6% on average annually. Sales in the USA are on the uprise too – at an average annual rate of 2%.

Nathan: Map sales numbers for Asia Pacific with their trade promotional campaigns from the last 5 years.

Mylo: There are no trade promotions from Alpha in Asia Pacific between the years 2013 – 2018.

Nathan: Okay. Can you mail these figures to me as well?

Mylo: Sure. The details have been sent to your email.

Nathan has understood that Alpha Foods is facing an issue specifically in the Asia Pacific region as they are facing a hard time attracting customers to their products. Nathan uses the data insights provided by Mylo to suggest a new trade promotional campaign to boost sales for Alpha in the Asia Pacific region.

Did you see how easy that was? Now imagine the amount of work it would take for all this data to be generated manually using the traditional Power BI workflow. The vast difference in the convenience factor and speed of fetching relevant data, is what makes chatbot integration with Power BI so desirable. Using the bot, you don’t even have to login to your BI system or switch multiple apps to access the desired analytics and data. In a nutshell, data consumption becomes much easier when a chatbot is integrated with Power BI.

Here’s one more example of a Power BI chatbot:

Siabot Conversations V2 Min

Power BI Q&A Vs Power BI Chatbot

As you are reading through this article, you might be wondering how a Power BI chatbot is different from Power BI Q&A and what more can a chatbot solution offer. While the Q&A feature of Power BI is effective, a chatbot is even more powerful for access insights. Here’s why:

  1. Q&A feature delivers results solely based on the report/dashboard’s keywords. i.e if any one of the keywords in the user’s query doesn’t match with the values in a dataset, those values will be missed out in search results. Whereas an AI-powered chatbot provides flexibility to use natural language for searching data and delivers relevant results based on intent and entities.
  2. In addition, for using Power BI Q&A feature, users should be fully aware of the data stored in the dashboards so they can use the right keywords in their search query.
  3. Power BI c  can also deliver proactive alerts on KPIs. Users can set alerts for their desired KPIs and the chatbot sends an alert message whenever there is a notable deflection to the KPI.

Build A Power BI Chatbot Using Botcore

Acuvate builds Power BI chatbots with our enterprise chatbot builder platform – BotCore. BotCore is powered by Microsoft Bot Framework and is fully deployable into Microsoft Azure and leverages many of the features available in it.

With BotCore’s Power BI bot, you can get data and reports within your third-party messaging applications like Skype For Business, Skype, Slack and many more. This helps users get actionable insights through a conversational interface without having to access the BI software and analyzing information every single time. Instead, with a simple natural language chat with the bot, the required insights can be obtained right within the messaging application.

Here’s a quick demo video of our Power BI bot:

Acuvate is a Gold Certified Partner with Microsoft. It is no wonder then that BotCore’s BI chatbot is the chosen chatbot technology to be integrated with the Microsoft Power BI system.

Some of the features of the our Power BI chatbot, include:

  • Multi media responses: Bots can respond to users in both text and rich media formats.
  • Bots can function in both on-premise and cloud
  • Seamless Integration – BotCore’s Power BI chatbot can seamlessly extract data from various other data systems such as ERP, CRM, LoB and Data warehouses.
  • Natural Conversations – The chatbot uses NLP (Natural Language Processing) and learns the office jargon.
  • Real-Time Alerts – The chatbot is also equipped to periodically send key data or analytical updates that are relevant to the user. Especially in case of any data trends, the BI chatbot swiftly updates the user.
  • Security – BotCore BI chatbots are highly secure and are integrated with various access checkpoints such as User Authentication, User Authorization, Multi-Factor Authentication, One Time Authorization and Channel Authorization.

If you’d like to learn more about our solution, please feel free to get in touch with one of our Power BI and AI experts for a personalized demo!

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]]> Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise https://botcore.ai/blog/envisioning-the-work-life-of-an-employee-in-a-chatbot-driven-enterprise/ Fri, 07 Sep 2018 10:09:00 +0000 https://botcore.ai/?p=112 Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan is thankful for is that the hiring and on-boarding process was seamless and did not […]

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Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise

Nathan

Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan is thankful for is that the hiring and on-boarding process was seamless and did not require him to visit their office again and again. But how was this achieved? Well, luckily for Nathan, ABC Corp. happens to be one of the forward-thinking organizations that uses chatbots for all their HR, ITSM, and Business Intelligence related tasks.

what is a chatbot?

A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Chatbots are often designed to convincingly simulate how a human would behave as a conversational partner and are used for various practical enterprise use cases including customer service, IT helpdesk, HR or information acquisition (Business Intelligence).

ABC Corp uses BotCore’s AI chatbot which enables organizations to build and deploy customized AI chatbots. So, let us see how Nathan’s life at ABC Corp. has been impacted by chatbots.

chatbots – making nathan’s life easier

Nathan has joined as a Marketing Manager. A typical day in the life of someone in this role entails multiple team meetings, client interactions and brainstorming sessions that require them to access records and data insights on the go. Also, since marketing managers almost always have days that are jam-packed, having someone take care of handling internal processes such as applying for leave, giving appraisals, searching for reports and information and keeping them abreast of upcoming meetings etc. would be a boon. Someone like a personal assistant; BUT, not everyone can have an assistant tracking these details. It is just not a feasible option. However, everyone can seek help from a virtual assistant. In order to see how chatbots are helping Nathan handle daily life at ABC Corp., let us look at some scenarios. 

Recruitment

When Nathan applied for the position at ABC Corp., he was immediately sent a text message by Allie, ABC’s recruitment bot.

Allie: Hello Nathan. I am Allie from ABC Corp. I am reaching out to you in response to your application for the position of Marketing Manager.

Allie: We see that your skill set matches that which is required for the role. Could I go ahead and set up an interview for you with our GM-Marketing?

Nathan: Thanks, Allie Sure!

Allie:  Thank you Nathan. Would the 1st July 2019, 12 PM work for you?

Nathan: Umm…will I be required to come to your HQ location?

Allie: That will not be necessary. I see that you are based in a different city, hence we could have the interview via Skype. Is that okay?

Nathan: That would be perfect. Thank you!

Allie: You are welcome. Please add ABCCorp as a contact on Skype. I have sent you a calendar invite for the interview. Kindly acknowledge the same.

Nathan: Sure.

Allie: Thank you Nathan. Have a great day ahead. And good luck for the interview!

Nathan was extremely pleased with how efficient Allie was in reaching out to him quickly, understanding his location criteria and setting up an interview accordingly. In a recent survey by Allegis it was noted that 58% of candidates were comfortable interacting with AI and recruitment chatbots in the early stages of the application process. In fact, about 66% of candidates were comfortable with AI and chatbots taking care of interview scheduling and peripheral activity.

Essentially, a recruitment chatbot can collect information from candidates such as their resume and contact information, help set up an interview with a human stakeholder based on his/her calendar, collect screening details such as experience and skills and answer the candidate’s basic questions about the job.

Learn more: How Chatbots Can Simplify the Recruitment Process

HR Onboarding

Once Nathan cleared the interview and was offered the job, he was reached out by Allie once again.

Allie: Hello Nathan. This is Allie. Congratulations on the offer, Welcome to ABC Corp!

Nathan: Hi Allie. Thank you very much.

Allie: Before we start the onboarding formalities, do you have any questions I can help you with?

Nathan: As a matter of fact, yes. Could you please send me any company related information I should be well-versed in before getting started?

Allie: Absolutely! Below is a company overview video to get you started with!

Allie: You can also refer this intranet page for more information [Read Now]

Nathan: Great! Thanks Allie. Could you also send across the leave policy and the list of holidays for this year?

Allie: Sure. Here are the leave policy and the holiday calendar. [Check Now]

Now, please note that as part of the onboarding process, you are required to send across copies of the following documents to hr@abccorp.com:

  • Personal Identification Details – any authority attested  identification card would do
  • Last 3 payslips from your previous employer
  • Bank account details

Nathan: Sure, I will send them across.

Allie: Okay. Also sending across the NDA. Please sign the same and send it across.

Nathan: Okay.

Allie: Great! Thank you Nathan..

Nathan: I’d like to raise an IT request for requesting a new laptop

Allie: Sure, your request is recorded. An IT agent will get in touch with you soon!

Nathan: That’s great, Thanks Allie!

Learn More: How Chatbots are Revolutionizing The HR Department

IT Helpdesk

Nathan has started his first day at ABC Corp. and has met his team. He has been given access to the company’s marketing dashboard but is unable to sign in. He remembers that ABC Corp. uses an IT helpdesk bot that can be accessed using the internal messaging tool. He decides to seek help.

Nathan: Hi.

IT Bot: Hello Nathan. Welcome to ABC Corp. How can I help you?

Nathan: Well, I am unable to sign in to the marketing dashboard.

IT Bot: Have you been granted access?

Nathan: Yes. I was sent an email earlier that I can now access the dashboard to see project-specific details. But my sign-in credentials do not work.

IT Bot: Sorry about that. Let me check.

Nathan: Sure.

IT Bot: Looks like there was a technical problem with credential generation. I have sent across a password reset link to your email ID. Kindly use it to sign in with the new password.

Nathan: Okay. Thank you.

IT Bot: My pleasure. Is there anything else I may assist you with?

Nathan: No.

IT Bot: Okay! Have a nice day Nathan.

Nathan uses the password reset link to quickly sign-in to the dashboard. He is happy that instead of having to waste time locating and asking the right people for the fix, he was able to reach out to the IT helpdesk bot in no time.

Read More: How Can AI Bots Increase IT Helpdesk Support Efficiency?

business intelligence

It has now been a couple of weeks since Nathan joined ABC Corp. Today he is scheduled to meet with the head of Alpha Foods, a long-standing customer of the company. One of the issues that Alpha Foods is facing is a steep decline in sales. Nathan has been asked by his manager to focus on the issue in order to come up with a fix. Before he walks into the meeting, Nathan wants to be abreast of the company’s revenue and sales data. He decides to use Mylo, ABC Corp.’s Business Intelligence bot.

Nathan: Hi Mylo.

Mylo: Hello Nathan. How can I help you today?

Nathan: I have a meeting with Alpha Foods. Can I see their annual revenue details for last year?

Mylo: Sure. Alpha Foods’ annual revenue for 2017-2018 is 90 Billion.

Nathan: Okay, can you break that down by region?

Mylo: USA – 32B, Asia Pacific region – 35.7B, Europe – 22.3B.

Nathan: Okay, can I see a graphical representation of their sales in the Asia Pacific region?

Mylo: Yes.

Shares

Nathan: Well, that doesn’t look good. What about their sales in Europe and USA?

Mylo: They seem to be doing pretty well there. Sales in Europe have seen an improvement of 6% on average annually. Sales in the USA are on the uprise too – at an average annual rate of 2%.

Nathan: Map sales numbers for Asia Pacific with their trade promotional campaigns from the last 5 years.

Mylo: There are no trade promotions from Alpha in Asia Pacific between the years 2013 – 2018.

Nathan: That explains it. This is enough insight for now. Can you mail these figures to me as well?

Mylo: Sure. The details have been sent to your email.

Nathan has understood that Alpha Foods is facing an issue specifically in the Asia Pacific region as they are facing a hard time attracting customers to their products. Nathan uses the data insights provided by Mylo to suggest a new trade promotional campaign to boost sales for Alpha in the Asia Pacific region.

Learn More: Why Business Intelligence Needs Chatbots to Boost User Adoption & ROI

Intranet/Employee Assistant

Nathan routinely reaches out to Mia, the company’s intranet & employee assistant bot to check on internal company updates and to set up meetings.

Nathan: Hi Mia. Please schedule a meeting with Alex from the Sales team for tomorrow at noon.

Mia: Confirming, meeting tomorrow with Alex Knoxville at 12 PM?

Nathan: Confirm.

Mia: Meeting scheduled. Calendar invite sent to Alex.

Nathan: Any other updates?

Mia: Yes. The leave policy for the year 2019 has been updated. Tap to see the latest policy.

Nathan: Well, send it to my email instead.

Mia: Updated leave policy sent to your email.

Mia has made simple, daily tasks a breeze for Nathan.

Learn More:  The Role of Chatbots in the Intranet

 

explore how chatbots can help

While these are only a few popular work-life scenarios in which chatbots can help Nathan, the fact is that several other ways bots can simplify work for him or any normal employee. The conversational interface of chatbots simplify everyday workflows for employees and eliminates the hassle of switching multiple apps. Chatbots act as a single point of contact to get tasks done and access information. The use cases of chatbots are diverse and emerging across functions and industries. Enterprise leaders should have a powerful bot strategy to make the most of this technology.

If you’re interested in learning more about chatbots and how they help your organization, feel free to get in touch with one of our chatbot consultants. Acuvate leverages its enterprise chatbot builder platform, BotCore to  build, deploy, train and manage AI chatbots for large and medium sized enterprises.

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]]> 4 Top B2B Chatbot Use Cases You Must Know https://botcore.ai/blog/4-top-b2b-chatbot-use-cases-you-must-know/ Fri, 06 Jul 2018 10:18:00 +0000 https://botcore.ai/?p=124 4 Top B2B Chatbot Use Cases You Must Know If you are wondering how to make your sales teams more efficient, leaner, highly predictable and motivated and reduce training costs, chatbots are the answer. This blog post will explore why. Chatbots are making headlines in the B2B marketing world as the next big thing to […]

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4 Top B2B Chatbot Use Cases You Must Know

If you are wondering how to make your sales teams more efficient, leaner, highly predictable and motivated and reduce training costs, chatbots are the answer. This blog post will explore why.

Chatbots are making headlines in the B2B marketing world as the next big thing to assist businesses in their efforts towards enhancing customer service. Artificial Intelligence (AI) bots are expected to transform how people and businesses interact with brands and services.

Their ability to provide personalized and contextual responses via a chat interface on messaging apps like Facebook Messenger or Skype and through virtual assistants like Alexa, Cortana etc. without the constant need for involvement of human agents is touted to provide immense cost savings.

And in addition to the cost savings, the trend of people preferring to get information via chat compared to a traditional phone call is increasing.

The advancements in  Machine Learning and Natural Language Processing (NLP) enabled the evolution of intelligent bots that could provide responses in a very natural language tone.

From lead qualification to data gathering, and finally to closing sales or problem-solving, chatbots can indeed create engaging and unique experiences with excellent results across the board, all while saving B2B companies time and money. Here is how:

4 B2B CHATBOT USE CASES YOU MUST KNOW

B2B CHATBOT USE CASE #1
LEAD QUALIFICATION

The road to get prospects to engage with a company on the website and turn them into serious customers is not a short one, but chatbots can be deployed at every stage to make it smoother in both B2B and B2C settings. A chatbot that can ask a website visitor the right questions and help them narrow down products or services that directly relate to their interests.

This eliminates the need to sift through content that is not relevant to the business or individual’s interests. Furthermore, bots can also analyze visitor patterns to help determine if they are likely a qualified lead, to begin with, saving the sales team precious time.

Chatbots facilitate a much faster sales cycle at every step of the way, but especially in the critical beginning stages. In turn, this reduces frustrations for your sales team and enables a much more seamless experience for prospects. Bots also make sales teams leaner and more productive by helping them chase better qualified leads, thereby reducing the sales training and direct sales costs significantly.

B2B Chatbot Example:

RapidMiner a B2B Technology company that provides analytics solutions deployed a website chatbot – MarlaBot, which asks relevant questions to visitors and determines their needs in a personalized manner.

The bot asks a series of qualifier questions starting with a simple “What brought you to RapidMiner today?”. This process cuts the wheat from the chaff and only the leads which are qualified will be connected to sales reps.

MarlaBot doesn’t completely eliminate the need for a sales staff, but it cuts down on their tedious workload and simultaneously collects data to improve future user interactions.

Other bots of these sort exist. Adopting them as sales assistants with a focus on helping human sales agents and customers alike, is key for their successful implementation.

B2B CHATBOT USE CASE #2
DATA MINING

Closely tied with lead qualification lies data gathering. Customers are not the only ones who must explore sources, process large amounts of information and then try to make informed choices. Sales teams also have to analyze data to figure out what the customers want or need, or to figure out the most qualified leads.

Especially when dealing with B2B marketing at a large scale, it is not possible for human agents to manually mine all of the relevant data, organize it, and also analyze it in order to improve services, target products to their desired audience, and tailor special approaches. Bots can automate the process of data management and can help human staff at mapping the data based on the changing organizational trends.

B2B CHATBOT USE CASE #3
CUSTOMER SERVICE

Chatbots can help an organization by improving the customer response rate around the clock. In other words, chatbots can give accurate, personalized and instant responses to common issues 24/7. Clients value this greatly, especially when checking for reliability and access information on products and services.

In addition, chatbots allow agents to focus on more complex customer service issues by handling a large volume of repetitive and basic queries without the need for interference.

Chatbots are customizable for different languages too, so it is not necessary to hire large numbers of staff who are fluent in many languages in order to assist clients from around the world. For these reasons, chatbots greatly reduce operational costs associated with the need to hire specialized staff or extra agents who need to be available at 24/7.

With the concept of data injection and machine learning, bots are learning faster based on the conversation they have  with multiple users.

B2B CHATBOT USE CASE #4
EASY INFORMATION ACCESS FOR B2B SALES REPS AND MARKETERS

Sales representatives need access to key metrics to make informed decisions during the sales process. Having a virtual assistant to provide this information immediately, at any time and from anywhere saves time and enables a data-driven decision-making.

Acuvate’s AI Sales chatbot – SIA, can be added to a company’s internal messaging apps for sales teams to chat with and get data from CRM, LOB and BI systems.

SIA can be integrated with multiple databases and answers queries quickly and in natural language. Sales teams don’t have to manually obtain the required information from multiple systems and they can focus on more critical aspects of the sales process.

BOTCORE – AN ENTERPRISE CHATBOT BUILDER PLATFORM

In conclusion, B2B businesses are slowly realizing the potential of chatbots for customer service, sales, and marketing. Many B2B businesses have already deployed chatbots at least one of these business areas and exploring further use cases. At the very least, Chatbots can streamline the Lead Qualification process, greatly improve and speed up data gathering, enhance customer service, and simplify information access.

The use cases of B2B chatbots are endless and still emerging. If you’re planning to get started on your chatbot journey, you might be interested in our Build-A-Bot workshop in which we help enterprises capture the right bot use case and build a bot strategy. Alternatively, if you’re exploring different chatbot solutions, our enterprise chatbot builder platform – BotCore might interest you!

If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

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]]> 4 Amazing Things Enterprise Chatbots Can Do For Users https://botcore.ai/blog/4-amazing-things-enterprise-chatbots-can-do-for-users/ Tue, 12 Jun 2018 14:24:22 +0000 https://botcore.ai/?p=131 Amazing Things Enterprise Chatbots Can Do For Users A report by Markets and Markets reveals that the chatbots market is set to be worth 3,172.0 Million USD by 2021. It isn’t too far fetched, at this point, to claim that bots just may be one of the most popular AI technologies today. However, despite their popularity and […]

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Amazing Things Enterprise Chatbots Can Do For Users

A report by Markets and Markets reveals that the chatbots market is set to be worth 3,172.0 Million USD by 2021. It isn’t too far fetched, at this point, to claim that bots just may be one of the most popular AI technologies today.

However, despite their popularity and increasing awareness around the incredible benefits that chatbots can bring to businesses, there hasn’t been nearly as much discussion around what chatbots can actually do for users. So while chatbots are touted as the next big thing across a variety of industries, businesses still do not know them for much beyond their ability to answer their customer’s most basic FAQs.

Before we delve into incredible new benefits that chatbots can bring to your users, let’s first take a step back to understand chatbots and their functionality.

A chatbot is essentially a computer program that enables conversation with an end user via auditory and textual methods. There are currently two types of chatbots- rule-based and AI-powered chatbots, and unsurprisingly, the former is rapidly becoming less and less relevant.

As we experience brand new advancements in Artificial Intelligence, Machine Learning and Natural Language Processing, we are starting to see chatbots that are smarter than ever and provide intelligent, highly relevant answers. Typically, chatbots reside as a contact in messaging apps used by the organization, such as Slack, Skype, Skype for Business and so on.

Enterprise chatbots today are built by leveraging powerful enterprise chatbot building platforms that can both enable organizations to build and deploy chatbots. It would be interesting to note that before chatbot platforms were introduced into the market, building a bot was complicated, time-consuming, and required a specific set of sophisticated skills. As robust chatbot building platforms enter the market, it’s become easier than ever for businesses to get started with minimum deployment time and zero coding skills.

Enterprise chatbots are a trending technology and are in fact, easy to build. Therefore it is imperative that business leaders take the time to understand ways in which chatbots can impact their organizations and its operations.

Before making the decision to build bots, it is critical to evaluate specific challenges that the business may be facing and identify ways in which a chatbot can address and resolve them. Therefore, the chatbot development process begins by first strategizing and assigning specific tasks you want your bot to do.

In this blog, we’re going to explore five top tasks your chatbots can perform. Read on to see which one of these use cases would be most relevant to your business and its functions:

4 AMAZING THINGS ENTERPRISE CHATBOTS CAN DO FOR USERS

THEY CAN PUSH PERSONALIZED ALERTS

Sia Chatbot V3

Just like a mobile app, chatbots have the capability to deliver personalized notifications and alerts to customers and employees directly from your enterprise systems. This serves to ensure that your business users are kept updated about various changes and news in the organization.

Users also have the option to decide the frequency, timing and type of alerts they’d prefer to receive – chatbots can deliver alerts in multimedia formats- and schedule accordingly.

Chatbot administrators can also schedule specific type of alerts that are meant to be delivered to a desired set of users.

Alerts can be both simple text-based notifications or ones which require users to perform an action.

Here are examples of how notifications and alerts can help across a variety of organizations and departments:

  1. An intranet chatbot can send notifications to relevant employees when there is a new document added to the intranet knowledge base.

  2. A sales chatbot can keep users notified about changes in important metrics, included but not limited to MSL, leads, OTIF, payment terms and so on. These alerts can also be customized based on the location of the sales personnel and the specific customer they are about to meet, so they have access to the most relevant information required to make a sale. Chatbots can notify users about a dip in revenue from specific regions or brands etc. As a result, the sales personnel will be able to immediately dive into why it’s happening and take appropriate measures to fix.

  3. A banking chatbot can send alerts to customers reminding them to make payments or to advise them that they have exceeded the credit limit, so they do not attract unforeseen fees.

  4. An e-commerce chatbot can send alerts on incomplete orders. If a customer has items that have been left in the cart, he is reminded to complete the transaction to secure the items he wanted to purchase.

  5. Chatbots can alert users about upcoming ERP downtimes.

THEY CAN COMPLETE TASKS

Sia Chatbot V1

There are a variety of repetitive tasks that have to be performed across organizations for a variety of reasons. These routine tasks can be time-consuming and hamper productivity.

A chatbot can easily be introduced to address these tasks and complete them without glitches. These tasks can involve collecting, modifying, posting information in systems of record or making form-based data entries that employees and customers need to perform commonly. Using a chatbot not only saves time but also eliminates repetitions, that may be caused by human error.

Chatbots also eliminate the need to switch across multiple applications, go through various mundane procedures or depend on personnel to get tasks done. By automating the process, you are saving time for both customers and employees. Users can get all their simple, yet repetitive tasks are done, simply by “conversing” with the chatbot via their actively used organization wide messaging app.

Examples:

  1. Employees can request an IT helpdesk chatbot to generate an IT ticket for any issues they may be encountering

  2. Using an HR chatbot, employees can apply for leaves or generate payslips

  3. Employees can request a Business Intelligence chatbot to update or make changes to a report.

  4. Customers can place a product order

  5. With Healthcare chatbots, patients can schedule appointments with doctors

FETCH INFORMATION

Sia Bot
Sia Chatbot V2

Chatbots provide users with an easy way to look data up or generate reports and facilitate better decision making for both your customers and employees.

Users can specify parameters and filters they require for the information they need and chatbots can share required information with users in a way that’s easy for users to scan, understand and send along for further processing.

Enabling users with chatbots allows them to easily request for information they require through voice commands and basic keystrokes.

Chatbots can easily answer questions via text or any multimedia format, including but not limited to images, graphs, pie charts and so on.

Decision makers can easily obtain granular business insights and key metrics right within the actively used messaging app. This eliminates the need for them to log into applications or scan through multiple dashboards or filter data to access the information they require. Instead, relevant information is made available to them right at their fingertips, saving time and greatly increasing efficiency.

Examples:

  1. Employee to a BI chatbot: What is the marketing ROI for 2016 and 2017?

  2. Employee to a BI chatbot: Get me the sales report for Antwerp from Jan to April

  3. Customer to a banking chatbot: Generate a report of my FICO score

THEY CAN ANSWER QUESTIONS

home prototyping demo

This is a functionality that most people who’ve ever heard of a chatbot are already familiar with.

Most websites are equipped with chatbots that proactively ask visitors questions that enable them to provide a personalized experience and help the user reach exactly the information or page they are looking for.

This same functionality also applies within businesses – from the most simple FAQs to more complex questions, chatbots can be designed to address a wide range of queries from employees across the organization. Machine Learning (ML) and Natural Language Processing (NLP) enable bots to understand the query and the intent and therefore, provide highly accurate answers. Well-designed chatbots can also quickly adapt to the office jargon, offering users the most relevant and informed answers to their queries.

Using an enterprise chatbot platform, administrators can detect the most commonly asked questions by users to the bot. Thereby you can constantly update the FAQ database of the bot and consistently enhance user  experience and adoption

Developers

For more complex questions, chatbots can search for answers from pre-defined websites or databases, which can be in a variety of formats – word, PDF and others.

Examples:

  1. Employee to HR bot: How many leaves do I have left?

  2. Employee to IT helpdesk bot: How do I reset my password

  3. Customer to tech support: Can you tell me more about a product or service

CONCLUSION

Enterprise chatbot technology is evolving at an incredibly rapid rate and chatbots are quickly replacing traditional apps, whose functionalities are not adept at answering customers queries effectively.

Chatbots that drive enterprise productivity perform a variety of functions – much more than simply answering basic FAQs – they have the power to quickly become the backbone of enterprise search.

We recommend that business leaders work closely to define a robust enterprise bot strategy before embarking on the journey of building one. This strategy should address specific organizational challenges and how they plan to leverage chatbots to address these.

A workplace chatbot should be built to handle a variety of requests rather than having individual chatbots for each department or type of function. The idea is to have a go-to bot that employees and customers can rely on to find the information they require.

If you’re interested to learn more about chatbots or how you can integrate them into your business, get in touch with one of our experts who will help you explore the right use case of a chatbot for your organization.

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]]> Important Use Cases and Examples of Chatbots For The Retail Industry https://botcore.ai/blog/important-use-cases-and-examples-of-chatbots-for-the-retail-industry/ Fri, 27 Apr 2018 11:32:00 +0000 https://botcore.ai/?p=143 Important Use Cases And Examples Of Chatbots For The Retail Industry There is no denying the fact that technology and automation have rapidly transformed the way business is done. The rise of Artificial Intelligence (AI), in particular, has given rise to interesting speculations about how rapidly robots will take over the workplace. Customer-facing industries have […]

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Important Use Cases And Examples Of Chatbots For The Retail Industry

There is no denying the fact that technology and automation have rapidly transformed the way business is done. The rise of Artificial Intelligence (AI), in particular, has given rise to interesting speculations about how rapidly robots will take over the workplace.

Customer-facing industries have jumped on the chatbots bandwagon almost as soon as they arrived into the market. The results have been increased efficiencies and reduced costs, especially in customer service functions. It is no surprise then that businesses across a plethora of industries are looking into how they too can adopt chatbots and what it can mean for their business outcomes.

Read More: The Future of Chatbots Statistics & Trends

As consumers are spoilt for the convenience offered by e-commerce, consumers are increasingly expecting conversations related to their purchases to happen online, anytime, anywhere. This makes the role of chatbots increasingly apparent in a market saturated with businesses trying to outdo each other in terms of customer service.

Let’s explore areas in which chatbots can make shopping a simple and more enjoyable experience.

HOW RETAILERS CAN USE CHATBOTS TO PROVIDE BETTER CUSTOMER SERVICE

DRIVING CUSTOMER ENGAGEMENT

The one thing that makes a customer come back to an app or a website is superior service and finding products suited for their needs. In order to stay ahead of the competition, it has become imperative that retailers are actively engaging customers 24/7. A happy and engaged customer is likely to spend more than the disengaged one.

Chatbots enable retail businesses to provide superior customer service by driving customer engagement 24/7 without requiring human intervention 24/7.

As an intuitive alternative to customer service, chatbots are making waves with their conversational user interface, backed by machine learning in order to provide efficient and personalized product recommendations and a way to smartly engage with the customers.

Chatbots also integrate with various communication channels such as Facebook Messenger, Kik, and e-commerce websites. This allows retailers to provide 24/7 support, enhanced shopper experience and recommendations. The overall result is happy returning customers and a noticeable boost in sales.

ENHANCE SHOPPING EXPERIENCE

Shopping online can be chaotic since there are a plethora of choices and large catalogos can often be clumsy and overwhelming. That said, how would you like it, if you felt like you’re in a physical store with a shopping assistant?

Chatbots are creating a similar experience as that of a physical store. They assist customers online by helping them navigate through various options to find the products they are looking for. With the intention to provide excellent customer service, chatbots are programmed to answer simple queries and provide front-line support to customers and to accentuate their shopping experience.

CHATBOT EXAMPLES IN THE RETAIL INDUSTRY

“Chatbots integrating with messaging apps” is an emerging retail trend.

Retail therapy, is no longer abstract. With the kind of experience messaging apps are providing in terms of usage, retailers are able to effectively eliminate friction for customers.

Also, integrating chatbots with a messaging app is enabling customers to experience a whole other level of shopping experience.

H&M

2016, saw a major upcoming trend with the launch of H&M’s chatbot on messenger app Kik. A significant amount of customers liked the recommendations and user experience. The experience enabled customers to choose from the recommendations, filters and style preferences. It enabled them to share product pages and favorite items with their contacts on the Kik app.

 

H&m Chatbot

TACO BELL

Similarly, fast-food giant Taco Bell integrated their chatbot with the messaging app Slack, which allowed customers to use the app to request food items, prices, ingredients and pay. This integration led to the brand’s expansion and enhanced their brand image.

Taco Bell

MACY’S

Macy’s optimized chatbots for mobile and web primarily to locate items and provide customer service, which includes answering queries and assisting customers in finding the product they’re looking for.

 

Macy’s

SEPHORA

Sephora is pushing towards conversational commerce with its debut on the messaging app. With Kik, Sephora is connecting with their customers to drive sales, by leveraging the one-to-one experience and replicate in-store conversations on mobile. Customers can directly make purchases within the Kik app. Sephora Chatbot enables users to make beauty recommendations, DIYs, read ratings and find products that are accurate for their skin type and tone.

The bot provides an experience similar to that of shopping with a friend or a store associate while interacting with the appropriate content and finding relevant products. Sephora Chatbot with the messaging app Kik is particularly targeting Gen-Z audiences and providing a fun, social platform to engage with their customers and improving the brand image with innovative ways of engaging with new and existing clients.

 

Sephora

CHATBOT USE CASES FOR RETAIL EMPLOYEES

AI-POWERED SALES BOTS FOR FIELD SALES FORCE

Sia Chatbot V2

Retail companies deploy several field-sales personnel who need quick and easy access to key sales data. Working in field force is all about the data – recording past interactions and saving data for future references is paramount when you’re talking to the customer during your front-line sales activities.

Allowing your sales personnel access to AI-powered intelligent sales bots provides them with valuable insights, which further gives them the leverage they need to close sales along with reminders and notifications which provide timely assistance to the sales force in doing their tasks leading to the elimination of manual efforts and increase in efficiency and saved time.

It is crucial for a salesperson in the field to have access to all relevant data and be able to prioritize the line of actions. With intelligent sales bots and the conversational interface they offer, it gets easy and quick to make informed decisions. Sales reps can focus on tasks that need their attention, be more productive in shorter time periods.

Further Reading:

  1. Check out Acuvate’s Sales Chatbot – SIA
  2. 3 Applications of Chatbots in Field Salesforce

AI-POWERED SALES BOTS FOR FIELD SALES FORCE

Mesh Chatbot

HR departments often struggle with managing a large and disparate workforce – right from managing job recruitment, selection, onboarding and promotion to developing and overseeing employee benefits and wellness programs. They also have to draft and enforce personnel policies. All of these are challenges that can be addressed by chatbots.

Automating HR functions and enabling conversational experiences eliminates paper-based workflows and allows the HR department to be better connected and more efficient.

Let’s walk through how chatbots can improve the process of hiring a new employee.

Chatbots can help the HR department smoothen the onboarding process. AI helps eliminate repeatable tasks and efficiently answer frequently asked questions related to –  training processes, documentation feedback, work ethics, codes, etc. – all of which are particularly relevant and vital for new hires.

AI-powered chatbots facilitate change throughout the company, by regularly updating changes in the backend, and ensuring that all employees are notified immediately.

Chatbots for HR also enhance communication between the HR department and employees, enabling faster accomplishment of tasks.

Further Reading:

  1. Check out Acuvate’s HR bots
  2. How Chatbots Help HR Managers Improve Employee Experience and Reduce Cost per Contact

AI-POWERED BUSINESS INTELLIGENCE BOTS FOR REAL-TIME ALERTS

Now more than ever, it has become imperative for retailers to harness analytical data on supply chain motion, inventory levels, consumer demand, sales, etc. – all of which are critical to making sound business decisions, especially in the areas of marketing and procurement.

Chatbots enable advanced retail analytics that offers detailed customer insights, as well as insights into the business and processes of the organization, in order to highlight areas that can or should be improved. BI bots are particularly gaining popularity because of their ability to: engage in natural conversations, provide real-time alerts and effective security and enable seamless integration.

As businesses work hard to increase employee productivity, BI chatbots incorporate a culture of analytics to employees’ daily workflows.

Acuvate’s BI bot lets employees get access to relevant BI data and analytics via a 3rd party messaging app like Slack, Skype and more. The bot provides a persona to the BI system, filters data and eliminates the need to switch between multiple dashboards.

The BI bot from Acuvate can seamlessly adapt to office jargon and correctly interpret user intent. It sends data, key analytics and alerts to the relevant user, and keeps them updated about any data anomalies.

It also includes important features such as multi-factor authentication, channel authorization and user authentication. The bot seamlessly integrates within your line of business applications and makes transactions while searching for your documents.

FUNCTION-SPECIFIC USE CASES

While the above are industry-specific use cases of chatbots, retailers can also consider generic function-specific use cases of chatbots such as:

AI BOTS HELPING ENTERPRISE HELPDESK

It Helpdesh Chatbot Mobile View

By leveraging AI bots, enterprises are revolutionizing help desk practices with 24/7 availability and quick responses, thereby enabling employees to be more productive.

Increased support from the IT staff enables employees to access self-service without the need to constantly go through a ticketing system. AI bots help employees with basic issues and answer their queries to fix problems easily, without requiring human intervention.

AI bots reduce support costs by minimizing the size of the staff that is typically required to maintain the IT helpdesk department. Also, since employees can enlist the assistance of chatbots to get issues resolved, there is less dependence on a helpdesk for low-value tickets. This means there are fewer interruptions at work and subsequently, improved productivity.

Check out Acuvate’s Chatbots for IT Helpdesk

THE ROLE OF CHATBOTS IN INTRANETS

Meshbot

Successful Intranets are known to increase employee collaboration while contributing to knowledge management within an organization. An employee typically has to login to the intranet to gain access to new updates, messages, notifications, etc.

However, when a chatbot is implemented into the intranet, it can serve a variety of purposes – it can keep users notified about relevant updates, announcements, news, and other sources of information stored on the intranet. Chatbots facilitate an environment where employees are automatically made aware of vital information and are provided with hassle-free access to insights and quick suggestions, thereby motivating employees to continue using the intranet.

Acuvate’s MeshBOT helps mitigate intranet adoption challenges by empowering employees to optimally utilize intranet. As employees interact with MeshBOT,  it gathers information and patterns, which enables it to provide a personalized experience.

 

LAUNCHING CHATBOTS IN THE RETAIL SPACE CAN BE A GAME CHANGER

Chatbots have a variety of use cases for industries across the board, but for retail, in particular, they hold great promise. Dramatically increased sales, upsell and cross-sell opportunities, informed decision making, personalized experiences, improved customer satisfaction, service and loyalty – all of these can be direct benefits of leveraging chatbots.

Build your own bot in a matter of hours using BotCore – an Enterprise Chatbot Accelerator solution by Acuvate. Learn more about our approach to building chatbots for the retail industry.

If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.

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]]> Chatbots: AI’s Most Practical Use Case for The Digital Workplace https://botcore.ai/blog/chatbots-ais-practical-use-case-digital-workplace/ Fri, 23 Mar 2018 20:25:00 +0000 https://botcore.ai/?p=157 Chatbots: AI’s Most Practical Use Case For The Digital Workplace WHAT DOES A DIGITAL WORKPLACE STAND FOR? A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of organizations agree that a digital workplace is important. There are several definitions of a digital […]

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Chatbots: AI’s Most Practical Use Case For The Digital Workplace

WHAT DOES A DIGITAL WORKPLACE STAND FOR?

A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of organizations agree that a digital workplace is important.

There are several definitions of a digital workplace, so it’s really important to understand what it really is. Gartner puts it eloquently, claiming that the Digital Workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.

Needless to say, all of these important achievements for an organization and they want to get on the bandwagon as soon as possible. With all of the radical transformations in technology, the digital workplace is undergoing an upheaval of changes. How then does an organization prepare and adapt?

As the current of an issue as it is to digitize your workplace, it’s also important to note that this conversion should be addressed in its entirety, which means technology, process and people – all three contributing factors must be taken into account and accordingly brought together.

Even before we get into the specifics of how chatbots are key to a digital workplace, it should also be noted that a digital workplace is not a destination, but rather a journey. This means your organization must be prepared for constant innovation, improvement and transformation. With that being said, it is also imperative that the digital workplace strategy being employed must take into account that employees are of utmost importance in this journey – organizations must continually provide them with latest technologies and tools required.

Read More: 5 Digital Workplace Trends for 2018.

And that brings us to the discussion of a chatbot.

WHAT ARE CHATBOTS?

A chatbot is really just another software, which is often powered by machine learning and artificial intelligence and can carry human-like conversations. Conversations between the user and a bot happen via a chat interface using textual or auditory methods.

Bots are usually built using a chatbot platform or frameworks, and deployed on messaging apps like Skype, Skype for Business, Slack, Microsoft Teams etc. or virtual assistants like Alexa & Cortana  to converse with end-users. Advancements in Artificial Intelligence and its components related to it like Machine Learning and Natural Language Processing (NLP) led to the building of highly intelligent bots with extremely relevant responses in a natural language tone.

The reason chatbots are gaining so much attention from businesses across the world is that they offer a myriad of practical applications for both employees and customers.

Read More: Different ways your business can use chatbots

THE ROLE OF CHATBOTS IN THE DIGITAL WORKPLACE

Before we begin to discuss the role of chatbots in the digital workplace, it is essential to understand what chatbots can do for your workforce. Chatbots can:

  • Fetch information

  • Answer Questions

  • Push personalized notifications

  • Complete tasks

If you have watched the famous Marvel movie “Iron Man”, you must be be well acquainted with Tony Stark’s virtual assistant Jarvis and how Tony has him do a lot of groundwork for him like  “Do a background check on that person”, “Launch the new missile”, “Connect me with Pepper”, “What is the latest news” etc.

An employee chatbot features similar functionality. Consider these scenarios:

  • George, a sales employee, wants to know the latest updates on the intranet. He can ask/send a quick natural language question such as, “What’s new?” to his/her intranet chatbot in Slack, Skype for Business etc. and obtain personalized updates.

Meshbot

  • George is facing issues with his VPN and wants to raise an IT helpdesk ticket, He can simply ask an IT helpdesk chatbot for instructions or raise a ticket to get in touch with a human agent. He doesn’t have to log in to ServiceNow or Jira to complete the action.

  • George wants to obtain specific information from the CRM or a BI system or a Reporting system.  He can skip logging in, filtering dashboards and switching between windows – he simply has to ask the BI chatbot for the details he needs.

Sia Chatbot V2

  • George is now wearing a field-sales personnel cap and needs to know if there have been rises or dips in sales. A field-sales chatbot can send personalized alerts so George is immediately notified when action needs to be taken.

Sia Bot

  • George doesn’t know how to apply for a leave. He can simply ask the HR chatbot for instructions and apply by chatting with the bot in the language of his choice.

Mesh Chatbot

The greatest benefit that chatbots bring about is ensuring tasks get done in a single interface. There is no time wasted in switching between various apps or any ensuing confusion. George can get his daily tasks done efficiently because he has handed off most of the ‘manual’ work to the chatbot, getting it all done within his actively-used messaging app.

  • Chatbots provide a self-service option to employees and reduce their dependency on external IT or HR teams. This contributes towards delivering better employee experience and increased productivity, as well as easier knowledge access and sharing. Think of all time and costs saved! Chatbots are expected to cut business costs by $8 billion by 2022.
  • Chatbots provide enormous support to the emerging enterprise mobility. Remote employees can access chatbots to access information or get tasks done across multiple devices anytime and anywhere.

CHATBOTS PRESENT USE CASES ACROSS A RANGE OF DEPARTMENTS.

Take for example, the intranet system of an organization. What always begins with the highest expectations of collaboration and engagement, intranet installation often witnesses dismal adoption rates and eventually being relegated to the job of legacy reference systems or a repository of references. They are not remotely leveraged for their potential of generating interactive engagement across the organization.

This, of course, results in diminished ROI, and leaves employees working remotely void of the collaboration tool they require to stay plugged into the project and be productive in distributed teams. This inability to leverage the intranet’s potential functionality has left businesses rather concerned, as instances of distributed teams rise across the world.

The Gallup’s State of the American Workplace report reveals that “43 percent of Americans said they spent at least some time working remotely last year, up from 39 percent in 2012.”

IT’S THE RIGHT TIME TO CONSIDER CHATBOTS

As you begin your journey towards a digital workplace, we expect that chatbots will obviously figure into your path towards transformation. A bot strategy can help businesses identify the most profitable use case. Unlike other AI technologies, chatbots come with the least privacy and security issues and don’t require many cultural changes. They typically have high adoption rates due to ease of use, and deliver performance improvements rather quickly.

At Acuvate, we leverage our AI-Powered Chatbot Platform – BotCore to build custom bots for enterprises. Our readily available solutions also include:

If you are currently considering building a chatbot or are exploring what a chatbot can do to address your specific business challenges, sign up for a free bot strategy session with one of our AI experts!

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